You can find the newsletter registration at the bottom of the page. When registering for initial registration, a 10% voucher waves to the entire order! But make sure that your minimum order value is 50 euros and the items are not reduced. Through the newsletter, you always learn first what is happening at Mavi and benefits from special and unique actions.

After completing the order, you have the opportunity to register with us in order to be able to view future orders. The ordering process makes a lot easier and faster. In addition, you will always benefit from special VIP actions and news first!

If you have problems to log in to the MAVI customer account, make sure that you have not only ordered as a guest and therefore do not have a customer account. If the problem as a registered user, please contact our customer service. Write an email to this service.EU@mavi.com Or just call from Mon - Sat between 9:00 a.m. and 10:00 p.m.: +49 (0) 6 104/681 81 81

 

If you want to change your password, just go to your customer account and click on "Password reset". We will then send you an email with a link with which you can create a new password.

Even if we find it a shame that you no longer want to receive the latest news and inspiration from us, you can unsubscribe from the newsletter in your customer account or in one of the newsletter yourself.

... to my order:

I am looking for a specific article, where can I find it?

Do you still have the article number? With this we can find your favorite article super quickly and check whether we still have something in stock. We are happy to order articles for you to our stores or in the online shop so that you can get your favorite piece as quickly and easily as possible. Feel free to write to us service.EU@mavi.com Or just call us from Mon - Sat between 9:00 a.m. and 10:00 p.m.: +49 (0) 6 104/681 81 81. Our customer service will be happy to help you.

How can I change an address change?

An address change can be conveniently made in your customer account. Please understand that after your order we can no longer change the address.

Can I track my order?

As soon as your order is on the way to you, you will receive a shipping confirmation by email with a link and your shipment success number with which you can track your order.

Which payment methods can I use?

You have the option of paying your order with PayPal, Apple Pay, Google Pay, credit card or purchase on account. Please understand that a credit check is carried out when buying on account. Ordering with invoice purchase is only possible after automatic approval.

Why can't I redeem my voucher code?

If you cannot redeem your voucher in the ordering process, please check whether you meet the conditions, such as the minimum order value or the exclusion of reduced articles. Otherwise, please contact our customer service, which can help you with technical problems. Send an email to service.EU@mavi.com Or just call from Mon - Sat between 9:00 a.m. and 10:00 p.m.: +49 (0) 6 104/681 81 81

In my order, one or more items are missing

We always strive for you to be satisfied and happy with your order with us. However, if there is an incorrect delivery, we are very sorry. In such a case, please contact our customer service. Our team will take care of your request as soon as possible. Send an email to service.EU@mavi.com Or just call from Mon - Sat between 9:00 a.m. and 10:00 p.m.: +49 (0) 6 104/681 81 81

How can I send my order back?

But not the right thing? If you do not fit or like an article, you can send it back to us within 14 days. Invoice, return certificate and return label can be found in your package. Please fill out the return certificate after the specification and glue the return label onto the package. The return shipping remains free of charge for you (Germany and Austria). For the other countries: see delivery & return

How can I cancel my order?

Unfortunately, we can no longer change or cancel orders after receipt of the order. You can send the order back to us after receipt.

... to my payment:

Which payment methods can I use?

You have the option of paying your order with PayPal, Google Pay, Apple Pay, Visa, MasterCard or on account. Please understand that a credit check is carried out when buying an invoice. The order on account is only possible after approval. Do you have a customer account with us? With this you have the option of changing your payment method after completing the order. Please contact our customer service. If you have already received a shipping confirmation, a subsequent change is no longer possible.

When will my credit card be charged?

If your order is on the way to you, your credit card will be charged with the corresponding order amount. If you send the goods back, the money will be booked back to your credit card after return in return.

How do I get the invoice for my order?

The invoice is attached to your shipping confirmation, which you receive as an email. If you can no longer find them or have already deleted them, you can request your invoice from our customer service. We will then send you this immediately by email.

Why do I get an error message from Klarna?

If you have any questions from settlements about Klarna, please contact customer support or FAQ
https://www.klarna.com/de/kundenservice/https://guidelines.klarna.com/d/pYmdR6FAuyQP/germany-austria#/faq

... to delivery & return:

In which countries does Mavi deliver?

So far we deliver to Germany, Belgium Netherlands, Luxembourg and Austria. Follow more countries. If you want to stay informed about this, register for our newsletter.

What are the shipping costs?

Free shipping from an order value of € 69 for Germany and Austria. For the other countries, there are fees of € 7.90. The amount can vary between the countries. 

For orders below an order value of 69€ are Shipping costs for Germany € 3.95 and € 6.90 for Austria. The return shipping is free. For the other countries, fees fall from 7.90 € to. Please note that the returns can vary costs.

 

How long does my delivery take?

As a rule, the standard delivery time does not take longer than 1 to 3 working days. If orders are high, delivery within the standard delivery time cannot always be guaranteed. Of course, we will inform you in advance if there are delays.

Are orders also delivered to packing stations?

Of course we will also be happy to send your order to a packing station around the corner. You have to specify this in the order process under delivery address, since a subsequent change is no longer possible.

How do I send my order back from Germany or Austria?

If you do not fit or like an article, you can send it back to us within 14 days. Your return label is included in the package together with the invoice and the return license. The return certificate is filled out according to the description and placed into the package. Please stick the return label onto the package so that you can send the package back free of charge. If you do not find return labels and return slip, please contact our customer service.

Can I also exchange/ return items bought in the Mavi Store in the online shop?

Unfortunately, no articles from the store in the online shop can be returned. However, we are working on making it as easy as possible in the near future.

... to products and gift vouchers:

Are there vegan articles on Mavi?

In fact, we have vegan articles! You can recognize this by the chemically un-colored Jacron label made of recycled paper. All articles from our sustainable "All Blue" collection are 100% vegan-you will find the current collection here.

What do I do with a material defect?

We are sorry for the inconvenience. We check every material error in detail and would ask you to include the article number and photos of the damaged article service.EU@mavi.com To send - we check this and come back to you immediately. Every material defect is checked individually by us. Please send us the article number and pictures of the error service.EU@mavi.com And we check the error and the production series in detail and contact you immediately.

How can I buy a Mavi gift voucher?

Unfortunately, you cannot buy a Mavi gift voucher in our online shop.